At Brands House, we take pride in our craftsmanship. Because many of our products are personalized with names, photos, or custom engravings, please review our policy carefully before purchasing.
Customized/Personalized Products Due to the custom nature of these items, we cannot accept returns or provide refunds for products that have been engraved, printed, or manufactured specifically to your request, unless the item is defective or an error was made on our part during production.
Defective or Damaged Items If you receive a product that is damaged or contains a production error (e.g., misspelled name or wrong photo print), please contact us within [e.g., 3-5] days of receiving your order.
- To report an issue, please email [info@brandshouse.com.pk] with your order number and clear photos of the defect.
- If verified, we will arrange for a replacement or a refund at our discretion.
Non-Customized Items For non-personalized retail items, we accept returns within [e.g., 7] days of delivery, provided the item is in its original, unused condition and in its original packaging. Shipping costs for returns are the responsibility of the customer.
Order Cancellations You may cancel your order within [e.g., 24] hours of placing it. Once production has begun on a personalized item, the order cannot be canceled or modified.
Implementation Note
- Accessibility: Ensure these links are placed in your website footer as currently structured.
- Legal Disclaimer: While these drafts cover standard ecommerce practices, please review them against local Pakistani consumer protection laws to ensure full compliance.
