At Brands House, we strive to ensure that your personalized gifts are crafted with care and delivered to you as quickly as possible. Please review our shipping policy below to understand how we handle your orders.

1. Processing Time (Important)

Because our products (custom mugs, engraved diaries, bottles, etc.) are personalized specifically for you, they require time for production.

  • Standard Customization: Please allow 2–4 business days for your order to be processed, engraved, and packed.
  • Peak Seasons: During holidays or high-demand periods, processing may take an additional 1–2 business days. We will notify you if your order is expected to take longer than our standard timeframe.

2. Shipping Methods & Delivery Estimates

We partner with reliable courier services to ensure your items reach you safely across Pakistan.

  • Standard Shipping: Once dispatched, delivery typically takes 3–5 business days depending on your location.
  • Total Time: Please plan for a total timeframe of 5–9 business days from the moment you place your order to delivery at your doorstep.

3. Shipping Costs

  • Flat Rate: We offer a flat shipping rate of [Insert Amount, e.g., PKR 200] on all orders across Pakistan.
  • Free Shipping: Enjoy FREE shipping on all orders over [Insert Amount, e.g., PKR 3,000].

4. Order Tracking

Once your package is handed over to our courier partner, you will receive a confirmation message or email with your Tracking Number. You can use this to monitor your package’s journey until it arrives.

5. Address & Delivery Accuracy

  • Please ensure your shipping address and contact number are correct at checkout.
  • We cannot redirect an order once it has been dispatched. If you notice an error in your address, please contact us via WhatsApp at +92-321-666-1324 immediately (within 2 hours of order placement).

6. Delayed or Missing Packages

  • Delays: While we strive to meet our delivery estimates, unforeseen delays (weather, public holidays, or courier disruptions) may occur.
  • Lost Packages: If your tracking status has not updated for more than 7 days, please contact our support team at info@brandshouse.com.pk, and we will investigate the matter with the courier on your behalf.

7. Shipping Restrictions

Currently, we ship within Pakistan. We do not offer international shipping at this time.