Welcome to Brands House (brandshouse.com.pk). By accessing our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions.

1. General Provisions

Brands House operates as an online retail store specializing in customized gift items, corporate giveaways, and accessories. By placing an order, you represent that you are at least 18 years old or possess legal parental consent.

2. Product Customization

  • Accuracy of Information: When ordering personalized items (name engraving, photo printing, logo branding), the customer is responsible for providing accurate text, spelling, and high-quality images.
  • Design Disclaimers: Brands House is not liable for errors resulting from incorrect data provided by the customer at the time of order.
  • Color/Appearance: Due to differences in monitor displays, the final printed product may vary slightly in color or finish compared to what is seen on screen.

3. Orders and Payments

  • All prices are in Pakistani Rupees (PKR).
  • Orders are processed upon confirmation of payment or selection of valid Cash on Delivery (COD) options where available.
  • We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase or errors in pricing/product information.

4. Shipping and Delivery

  • Processing Time: Since items are customized, please allow [X] business days for production before shipment.
  • Delivery Time: Delivery estimates are provided by our courier partners and may vary based on your location in Pakistan.
  • Address Accuracy: Ensure your shipping address and contact number are accurate to avoid delivery delays.

5. Returns, Refunds, and Exchanges

  • Customized Items: Due to the personalized nature of our products, we do not accept returns or exchanges unless the item is defective upon arrival or an error was made on our part during production.
  • Reporting Defects: Any claims regarding damaged, defective, or incorrect items must be reported to our support team within [X] hours of delivery with photographic evidence.

6. Intellectual Property

All content, logos, design templates, and marketing materials displayed on this website are the property of Brands House. Unauthorized reproduction is strictly prohibited.

7. Privacy

Your use of our website is also governed by our Privacy Policy, which can be accessed [link to your privacy policy page]. We do not share your personal information with third parties except as necessary to fulfill your order (e.g., shipping services).

8. Limitation of Liability

Brands House shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

9. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the website signifies your acceptance of the updated terms.

10. Contact Information

If you have questions about these Terms and Conditions, please contact us:

  • Address: Civic center behind Amanah Mall, Model Town Link Road, Lahore.
  • Email: info@brandshouse.com.pk
  • Phone: +92-321-666-1324